FAQ - Frequently asked questions.

HOW DO I ORDER AN ORIGINAL

I am constantly creating new paintings through out the year and releasing them individually. This will be well advertised before hand via social media. These are one of a kind paintings. So what you see today may not be there tomorrow! Ordering can be done either directly via the website, via mail or phone.

 

COMMISSIONS AND CUSTOMIZE ART

Would you like to order a painting för yourself or as a gift for that special someone? The waiting time is usually 4-6 weeks for a personal order depending on work load and commission. The price is based on work, material and size of the board. For commission click here – and send me all your contact details and I will get back to you asap.

HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY PAINTING?

Thank you for your ordering a painting. Each artwork is carefully packed and requires time for drying, varnishing or resin in some cases. 

You can choose whether you want to pick up your painting in my studio in Nyhamnsläge or if you want it delivered to an address of your choice. 

If the painting is to be sent by mail, delivery time may vary between 2-4 weeks depending on destination. I will send the painting by post for you to pickup at the nearest post office.

 

Please note that shipping costs are not included in the price and will be charged to the buyer. 

WHERE ARE YOU LOCATED?

My pop up studio, which I use when not painting at home, is located in Nyhamnsläge outside Helsingborg, Sweden. My studio hours are appointments only so feel free to contact me by email to schedule an appointment - innalaart@gmail.com 

DO YOU SHIP OVERSEAS?

Yes, I do. Please note that the delivery time will be 2-4 weeks depending on location. 

SHIPPING COSTS

Shipping cost varies depending on size, dimensions and the weight of the artwork purchased.

Shipping cost includes packing and handling.

 

Please note that  artwork may be subject to taxes. duties and fees according to your shipping destination. Please check with local tax office for more details.

 

NOTE: Listed prices are for NON-INSURED SHIPPING***. For insured shipping, please contact Seller before purchase. 

 

All canvas paintings larger than 50x50cm will be SENT ON A ROLL, unless buyer prefers otherwise.

 

In this case, please contact Seller before purchase to agree on shipping costs and other terms.

All items will be sent with tracking number.

Seller is not held responsible for any delay during the shipping process; customs or other.

Buyer is responsible for any customs or import taxes that may apply.

***In case of loss or damage during shipping, Seller will only be responsible to pay a full refund if the Buyer has committed to and paid for INSURED SHIPPING.

HOW WILL MY ARTWORK BE SHIPPED?

All artwork is framed on qualified frames. They will be carefully packed. Larger paintings will be removed from frame and rolled up before shipping. Once in your care a local framer can reframe and stretch the canvas for you.

IS IT POSSIBLE TO PREVIEW THE ARTWORK ON MY WALL?

Yes, send me a photo of your blank wall in nright and even lighting and I will place the artwork on it digitally and send it back in an email.

PRICES

Found something that makes you happy? Make an inquire about prices by contacting me.

PAYMENT

Payment is made via Swish ( Sweden) or deposit into a personal account. Payment information will be sent to you after confirmed order.

 

RETURNS

All sales are final. Exceptions are made in the case of any damage during shipping. If this happens, please contact me within 7 days of receiving your artwork.

IMPORTANT INFORMATION

Please note that  Jeanette Innala/ Innala Art retains all Copyrights & Reproduction Rights of sold original artworks, custom commission paintings, and prints, even those of sold and commissioned original paintings.

 

Jeanette Innala/ Innala Art retains the right to make reproductions of any and all artwork created unless the collector has purchased the full rights to the artwork (this is in addition to simply purchasing the original). The collector or buyer may not reproduce the artwork in any way without written permission.

The collector has the right to display the artwork in their home or business. Artwork may not be resold or reproduced for profit in any way without the artist's written permission.

All sales are final. Commission pieces cannot be canceled once begun and are subject to the terms of our commission agreement.

 

Feel free to email me if you have additional questions innalaart@gmail.com

 Connect with me on my mobile +46-768 - 87 17 76 or by send me an email.

You can also use the form below.

Best regards 

Jeanette Innala

Copyright Jeanette Innala Innala Art